Detailed descriptions of the IT infrastructure and operating procedures:
SOPs for ticket resolution, change and incident management, CI/CD flows.
Configuration management database.
Infrastructure improvement plan.
Self-service training materials:
Knowledge base articles.
User satisfaction and adoption improvements:
Surveys and user experience studies with CSAT improvement plans based on their results.
Regulatory compliance assessments:
IT environment benchmarking against PCI DSS, HIPAA, etc.
Compliance gap mitigation plans.
Regular and transparent reporting:
Service level reports.
Health check reports.
Security assessment reports.
Incident reports with root cause analysis.
Costs will also depend on:
Package of services (continuous monitoring and troubleshooting, help desk L1-L3, migration, etc.).
Type of IT infrastructure (cloud, on-premises).
the complexity of the IT infrastructure.
SLA package (time coverage, number of issues included) and target KPIs.
We will be happy to provide you with a personalized estimate.
Components of our IT management services
Feasibility analysis of IT support projects
Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.
Results-oriented service and transparent reporting
Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives. In our support projects, we use the following KPIs:
Change requests implemented.
Change requests waiting in the backlog.
Satisfaction of key stakeholders.
MTTR (Mean Time to Recovery).
We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service life means fewer transition periods and integration phases for the customer and well-adapted work routines for the support team.
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IT Help Desk
White label cooperation is possible.
L1, L2, L3 support for companies, software companies and MSPs.
Introduction of efficient SOPs and ITSM processes.